Our services and fees

We love our landlords! They expect to be called back on the same day, great attention to detail, having the latest property management technology, and working with our experienced licensed educated team. We know our landlords by name and many of our landlords have been with us for many years. You won’t find any hidden fees in our services. We don’t like surprises and our landlords don’t either. We handle a variety of things such as renewals, procurement, and remodeling for no extra fee. We have a wonderful group of service providers that we work with. But we don’t add any fees to their services. Please read the fine print in our competitors contracts. We find when you do, you will choose us. We find that most of our landlords choose the first payment option which is 10% of rent. However, we have three options to choose from:

Marketing, Leasing, and Management = 10% of rent
Marketing and Leasing = First Month’s rent
Management = 8% of rent
Marketing and Leasing only = First full month’s rent

Compare Marketing Management Recommendations

Comparing First Properties Management to Other Companies

You do not pay anything for our services until your property is rented.
All prospective tenants are always accompanied by an agent or staff on showings even if the property is vacant.
We pay faster than most companies. Several of our competitors don’t begin to process landlord checks until the 20th. Most months, your check is direct deposited into your account on the 11th of each month.
We do not charge you for coordinating repairs.
We do not get a percentage of the money a vendor charges you for making repairs.
We do not charge you for amending the contract or additional paperwork.
We do not charge renewal or procurement fees.
We do not charge cancellation fees.
You can reach us during normal business hours. We have a cross trained staff.
We answer emergency calls at night and on weekends.

Marketing and Leasing

Marketing analysis is provided to show you what other properties are renting for in your area.
Property is listed in the MLS Service.
Property is listed in many websites including Realtor.com, Zillow, Trulia.
First Properties Sign is provided if allowed. Directionals may also be provided if allowed.
The agent fee for the agent procuring the tenant is provided out of the management/marketing fee.
NC and SC lock boxes are provided for easy access for agents from other companies.
A Showing Service communicates to you who is showing the property, how often, and the feedback on the property.
The application process includes checking credit, rental, and criminal history.
State approved forms are used for contracts.
We provide and coordinate services to get property ready to rent.
We assemble the contract and have it signed by all parties.

Management

Collect rent.
Direct deposit into landlord account typically by the 11th* of each month.
Management statement sent to landlord monthly.
Excellent communication with quick response time during normal business hours.
Two (or more if needed) inspections with pictures to ensure property is being maintained properly a year.
Emergency Maintenance communication 24 hours a day – Seven days a week.
Schedule required repairs and routine maintenance.
File eviction paperwork and go through court process if tenant is breaking the lease.
Report tenant to credit bureau if lease is broken.
Communicate with HOA for pool passes and other amenities.
Maintain Security Deposit in a trust account and disburse according to state guidelines.
Run yearly marketing analysis for rent and for sale to keep you in step with the market.

Recommendations:

Good morning Julie and Michelle,

I am overdue on this email, and I want to sincerely thank the both of you for not only addressing my concerns, but also offering up your professional opinions and insight on the issues at hand. Some of the issues with Redrock were real, and some perceived. Either way, this could not have been resolved to my liking without “boots on the ground” in Charlotte.

Julie, you put me at ease with your “take charge” and proactive words and actions. Michelle then delivered the goods by calling me and talking me through the issues within minutes upon completion of the meeting.

As a client to First Properties, this type of service of quickly generating an action plan and then executing that plan is invaluable to me. The bad news, is now you have set the bar, and my expectations of your performance will remain at a high level. That being said, I am confident that you and your team to will continue to execute.

Regards to all, and once again, many thanks for your services.

Respectfully,

John

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Good day Julie,

Great news on our tenants lease renewal. Always good for us to talk periodically to share each others insight. Your knowledge of markets in rental and sales in the area are invaluable to us as property owners and are critical in our decisions going forward. Dependable market data in support of assessing options is also vital to me personally. I also like your communication and follow-up skills. Simple yet non existent in many professionals in any field. Another trait that you possess is “stellar listening skills”. Seriously, I recently retired from 43 plus years in the Defense and Aerospace sector. People simply don’t listen. You are not one of those people.

Three weeks ago we sold and bought another home here in our AZ wintering grounds. The process met with near disaster due to our incompetent Realtor. We did get through it, and all is well now, however, we left thousands on the table in both transactions. Never too old to learn.

In any event, thank you again, and our best regards to Kent and Michelle,

Regards,

John V

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Michelle,

I just received an email about a showing and I am amazed! You really are phenomenal at your job and I greatly appreciate it. You guys are the absolute best!!!

Thank you so much,

Fran B

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Michelle, Thank you so much for this kind email! Appreciate you. And thank you for all that clarification if I needed it. I had so many places I could have rented from and honestly one of the main reasons I ultimately decided to go with this place was because of your help and kindness from day 1! I know a diligent property manager is key to a good experience with a rental for both the owner and the renter, and you already have exceeded my expectations. : )

Thanks,

Mahreen S