Here are a few things to know if you have a maintenance request.
The fastest way to get a maintenance request processed is through the portal. Our property manager Michelle will get it no matter where she is and what time it is. You can follow progress on the item through the portal. We are known for getting back to you quickly on your repairs. Your happiness with the property is important to us. If you send in a request at night or on the weekend, we will get back to you the next business day. Please do not contact Michelle at night or on the weekend if it is not an emergency.
Before we do anything about the request, we have to contact and get permission from the owner.
If your repair involves fire or water, it is an emergency. It is the only time necessary to call Michelle at night or on the weekend. If for you can not reach Michelle and it involves fire or water, please call Julie at 704.904.4540.
Residents can not make repairs and deduct the expense from rent.
Rent can not be withheld until repairs are made.
All repairs must go through the property management company. Any repairs ordered or completed by the resident are the financial responsibility of the resident.
It is your responsibility to change air filters. We encourage you to do it monthly. If you have not been changing the filters and there is an HVAC issue, you may be charged for the repairs. It is also your responsibility to change refrigerator filters.
Nonflushable items in toilets and non-disposing items like potatoes and corn cob in the disposal will result in a charge to you if a service provider is required to fix the issue.
Please contact Michelle Human with questions @ email@example.com or 704.248.3519